In this entry we explain how your devices can be unlocked to restore normal access to your system data.
Make sure that you have really lost your password
Before anything else, you should check to make sure that you really can’t find the password for accessing your systems in the Sunny Portal.In a previous article called “Service tip: Pay attention when assigning passwords in the Sunny Portal”, we mentioned a number of circumstances that could result in your password being changed or overwritten.
If you’re sure you have lost your password, use this form to request a PUK (Personal Unblocking Key) from our Service Line.
Once your request has been received and processed by our Service Line staff, you will be able to unlock your inverter and set an new password via Sunny Explorer.
Exception: PV systems with Webconnect
In this case, contact our Service Line staff by phone to avoid permanent data loss.
Entering your PUK in Sunny Explorer
1. Open Sunny Explorer.
2. In the “User group” field, select the “Installer” user group.
3. Enter your PUK into the “System password” field.
4. Select [Next]
5. Change the inverter password:
– Select the inverter in the system tree.
– Select the “Settings” tab.
– Select the parameter group “User Rights > Access Control”.
– Select [Edit].
– Assign the password you want to the relevant user group.
6. To unlock additional inverters with a PUK:
– Select Options > “Change user group”.
7. Unlocking additional devices one after another with a PUK:
You will need to wait about five minutes between each device, since the passwords need to be sent to the system first.
After waiting five minutes, simply repeat the step 5 in order to unlock the next device.
8. Final step: Set a general system password. This system password will be set as the installer password on all the individual devices and will guarantee to the entire system so that all modules can be accessed at the same time.