ISSUE

You find that your Windows-based laptop does not have the Sunny Explorer application installed, or you want to check that your copy is the latest version available, but you are unable to download the software from the SMA-America website.

RESOLUTION

Always confirm that you have a working version of Sunny Explorer installed on your Windows-based laptop before calling the SMA-America Service Line for trouble-shooting support.  For best results, download and install the software at the office before heading to the site.  For more detailed guidance, see the steps in the Procedure below.

Pre-Requisite Conditions:

• You MUST have Administrative Rights to the Windows-based computer, before you install the Sunny Explorer (SE) software.
• Administrative rights on your computer may also be needed when you plan on using it while performing onsite trouble-shooting. 
• For proper functionality of Sunny Explorer, a restart of your Computer is required after the software is installed.

PROCEDURE – Detailed Software Download and Installation Instructions

1.  Use this hyperlink to download Sunny Explorer, V=1.07.29,  from Dropbox  “SunnyExplorerSetup_v1_07_29_R.exe.“

• You do not need a Dropbox account to download the file.
• You may see a statement indicating that the file cannot be previewed.  Just click “OK” and proceed.

2.  The download may take up to 10 minutes, depending on your internet connection speed. 

3. After the executable file has downloaded, locate “SunnyExplorerSetup_v1_07_29_R.exe” in your “Downloads” folder.

 4.  Follow the steps of the Sunny Explorer Setup Wizard to complete the setup.

5.  You must first toggle to “I accept the terms in the License Agreement” to start the set-up.

 6.  Allow the file to download to the designated folder, unless you prefer a different location.
*Note:  It may take several minutes for the Setup Wizard to install Sunny Explorer. 

7.  Your computer MUST be restarted before Sunny Explorer is ready for use.

11.  For additional details, review the attached “.pdf” file, titled “Sunny Explorer User Manual, Version 1.7.”

12.  If you have additional questions, email serviceline@SMA-America.com for further support.