Reasons why the Sunny Portal does not display any new data
If the Sunny Portal stops displaying data, there can be several reasons for this:
- The most common reason is failure of the data upload. Please check the event log of your data logger.
- If data is being sent via a modem, the byCall provider used may have changed its phone number. Ensure that the dial-up into the Internet is working.
If the event log contains no information on the cause and the Internet connection is working properly, please contact the SMA Service Line.