Server not available
This message indicates that the Sunny Portal server was not available in the past. It will only be transmitted from the Sunny WebBox to Sunny Portal once the connection has been reestablished. This message can also appear, for example, after maintenance work and short-term power outages.
Corrective measures:
There is normally no need for immediate action.
If the message appears repeatedly, however, the data connection should be checked:
- Check GSM network / input
- Check permanent internet connection
If no external causes can be found during checking of the data connection, please contact SMA Service.
Any work on the inverter, the communication products and the cabling of the PV array may only be carried out by an electrically qualified person. SMA accepts no liability for the information and solutions given in the Online Service Center. Additional information can be found in our Online Service Center’s terms and conditions of use.